Heaven's Hands Privacy Policy

---

This Privacy Policy explains how we collect, use, and protect personal information through our website and during the course of providing services.

In this Privacy Policy, “we,” “us,” or “our” refers to Heaven’s Hands AFH LLC and Heaven’s Hands On 4th LLC.

We May Collect Personal Information Such As:

• Name
• Contact information (phone number, email address, mailing address)
• Date of birth or age
• Health and care-related information needed to provide services
• Information provided through inquiries, assessments, or admissions forms
• Communications you send to us

We do not knowingly collect information from individuals under 18 for marketing purposes.

We collect this information directly from you, your authorized representative, or other healthcare-related sources when appropriate for care.

How we Use Information:

We use personal information to:

• Provide and coordinate care services
• Communicate with residents, families, or authorized contacts
• Manage admissions, assessments, and care planning
• Maintain required records and documentation
• Meet legal, regulatory, and licensing requirements
• Respond to inquiries and provide information about our services

Sharing Information: 

We may share personal information only when necessary for care or legal compliance, including with:

• Staff involved in providing care
• Healthcare providers involved in treatment or coordination
• Family members or authorized representatives
• Emergency services when needed for safety
• Regulatory or government agencies when required by law
• Contractors or service providers who assist with operations (such as recordkeeping systems)

We do not sell personal information.

We do not share mobile opt-in or SMS consent information with third parties for marketing purposes.

Health & Sensitive Information:

We may collect health-related information to provide appropriate care.

This information is kept confidential and is only used or shared as needed to:

• Provide care and support services
• Coordinate with healthcare providers
• Respond to emergencies
• Comply with legal or regulatory requirements
• Meet resident safety needs

Your Choices and Rights: 

You may:

• Request access to personal information we hold about you
• Request corrections to inaccurate information
• Withdraw consent for non-essential communications where applicable
• Opt out of marketing communications at any time

To stop SMS messages, reply STOP.

SMS Messaging Terms: 

If you provide your phone number and consent to receive text messages, you agree to receive messages from Heaven’s Hands AFH at 509-951-2247 related to care coordination, updates, and service communication.

• Message frequency varies
• Message and data rates may apply
• Reply STOP to unsubscribe
• Reply HELP for assistance
• Contact: 509-951-2247 or info@heavenshandsafh.com

Data Security: 

We take reasonable administrative, physical, and technical steps to protect personal information from unauthorized access, use, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to Other Websites: 

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.

Changes to this Policy: 

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

Contact Us: 

Heaven’s Hands AFH
Phone: 509-951-2247
Email: info@heavenshandsafh.com

Last updated: 04/11/2026